Kaizen Office
The Kaizen Office supports healthcare improvement and innovation through lean methods, Design Thinking, and Change Management. Find out how our facilitators can help build capability and drive lasting change.
Kaizen Office
Facilitator, Coach, Change Agent
The CHI Kaizen Office was formed in 2007 to help establish lean methodology for process improvement. This lean movement was required to prepare healthcare for greater demands and complexities in the future, brought about by an aging population.
Over time, to ensure that our staff is constantly empowered and equipped to deal with complex problems in a VUCA* environment, we have also embraced Design Thinking and Change Management principles to strengthen our approach in facilitating improvement and innovation.
Today, we support healthcare in driving improvement and innovation through facilitating change and capability building.
*VUCA - Volatility, Uncertainty, Complexity and Ambiguity
Our team of friendly and trained facilitators is entrusted to:
Equip staff with the appropriate knowledge and tools to proactively carry out improvements and innovations
Work with our staff to facilitate and sustain improvements and innovations
Build the necessary infrastructure for sharing and standardisation so that improvement and innovation efforts can be easily spread and learnt
Collaborate with staff and the management to build a culture of empowerment and proactive involvement